Families and Students that are eligible to receive a WiFi Internet Hotspot for instructional use should have received a letter and agreement form the week of October 12th. The signed agreement form should be returned to school no later than October 21st. Please contact your school office if you did not receive this information.
FREQUENTLY ASKED QUESTIONS
How do I use the WiFi Internet Hotspot?
You can find the user guide in the box you received as well as online:
Are there any costs associated with the WiFi Internet Hotspot?
No, this item is being provided to select families free of charge.
What happens if the Hotspot is lost/stolen/damaged?
There is a $60 replacement fee if the device is lost/stolen/damaged
How much data is available to use from the Hotspot?
There is no data cap on the device.
Can the hotspot be utilized for general Internet use at our home?
No, the Hotspot should only be used for school/instructional use.
How are families selected to receive a Hotspot?
The selections are based on financial need and families who identified that they do not have Internet access at home.
How long can we utilize the Hotspot in our home?
The Hotspot will be available to you for the remainder of the school year and is required to be returned back to school no later than June 1, 2021.
Is there content filtering available on the Hotspot to block inappropriate websites?
There is some basic filtering in place, however parental guidance is still required to prevent Students from accessing inappropriate content online.
How often should the Hotspot be charged?
A full charge should last all day, but we recommend that you keep the Hotspot plugged in so it's always available.
Our Internet speeds are very slow with the Hotspot, is that normal?
Depending on how close you are to a Verizon 4G tower will determine how fast/slow your Internet speeds are.
What happens if the Hotspot stops working?
Please contact your school so we can arrange a replacement for you.
How many devices can use the Hotspot at once?
A maximum of 5 devices can utilize and connect to the Hotspot at any given time.
Who should we contact for Technical support issues?